Privacy Policy
Patriot Emergency Medical Services, LLC Effective Date: April 20, 2026 Last Updated: April 20, 2026
1. Introduction
Patriot Emergency Medical Services, LLC ("Patriot EMS," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.patriot-ems.com, contact us by phone or email, request transport services, apply for employment, or otherwise interact with us outside of a clinical care relationship.
This Privacy Policy applies to personal information collected through our website and general business operations. Protected Health Information (PHI) collected in the course of providing medical transport services is governed separately by our HIPAA Notice of Privacy Practices, which is available on our website and on request.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you provide when you fill out a form on our website, send us an email, call us, request a quote, apply for a job, or otherwise communicate with us. This information may include your name, phone number, email address, mailing address, the name and location of the facility you represent, job title, information about a patient or family member you are seeking transport for (limited to what is necessary to route your request), resume and employment history if you apply for a position, and any other information you choose to share in a message or form field.
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through Google Analytics and standard web server logs. This information may include your IP address, browser type and version, device type, operating system, the pages you visit on our site, the date and time of your visit, the referring website, and general location information based on IP address. We do not use additional advertising or behavioral tracking technologies on our website.
2.3 Information From Third Parties
We may receive information about you from third parties in limited circumstances, including from healthcare facilities that refer transport requests to us, from job boards and recruiting platforms where you submit an application, and from background check and motor vehicle report providers during the hiring process.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and fulfill your requests, including transport bookings and quote requests
- To communicate with you about services, partnerships, and business matters
- To process employment applications and evaluate candidates for open positions
- To administer, operate, and improve our website
- To understand how visitors use our site so we can make it more useful
- To comply with legal obligations, enforce our terms, and protect our rights and the safety of our employees, patients, and the public
- To prevent, detect, and investigate fraud, security incidents, or other prohibited activity
We do not sell your personal information to third parties. We do not send marketing emails or newsletters.
4. How We Share Your Information
We share personal information only in the following circumstances:
With service providers. We share information with third-party vendors who help us operate our business, including website hosting providers, email and communication platforms, dispatch software providers, background check and screening services, and analytics providers. These vendors are contractually required to use the information only to provide services to us.
With healthcare facilities and payers. When you request transport services, we share information as needed with the originating or receiving facility, with insurance companies for billing, and with other parties involved in coordinating your care. Where this information constitutes PHI, it is handled under our HIPAA Notice of Privacy Practices.
For legal and safety reasons. We may disclose information when required by law, in response to a subpoena or court order, to cooperate with law enforcement or regulators, to protect the rights, property, or safety of Patriot EMS, our employees, or others, or in connection with an investigation of fraud or misconduct.
In a business transaction. If Patriot EMS is involved in a merger, acquisition, reorganization, financing, or sale of all or a portion of its business or assets, personal information may be transferred as part of that transaction.
With your consent. We may share information with additional third parties if you direct us to or give us permission to do so.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly and to measure how the site is used. Cookies are small text files stored on your device. You can set your browser to refuse cookies or to alert you when cookies are being sent, but some parts of the site may not function properly if cookies are disabled.
We use the following categories of cookies and tracking tools:
- Essential cookies that are necessary for the site to function
- Analytics cookies set by Google Analytics that help us understand how visitors interact with the site
If you do not want to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.
6. Social Media and External Platforms
Our website includes links to our presence on Facebook, LinkedIn, Instagram, and EMSGrades.com. When you click one of those links and visit a third-party platform, that platform's own privacy policy governs how it collects and uses your information. Those platforms may also place cookies or collect information about you when you visit our website if you are logged into their services. We do not control the privacy practices of these third-party platforms and encourage you to review their privacy policies.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. These safeguards include encryption in transit for data submitted through our website, access controls that limit employee access to personal information to those with a business need, secure storage of paper records, and ongoing employee training on privacy and security responsibilities.
No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security. You share information with us at your own risk and should take appropriate precautions when transmitting sensitive information over the internet.
8. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of information and the legal requirements that apply. Patient care records are retained in accordance with Georgia law and federal recordkeeping requirements applicable to EMS providers.
9. Your Rights and Choices
You have several choices regarding the personal information we collect and how it is used.
Access and correction. You may contact us to ask what information we hold about you and to request corrections to inaccurate information. Requests involving PHI are handled under our HIPAA Notice of Privacy Practices.
Do Not Track signals. Our website does not currently respond to Do Not Track browser signals. We treat all visitors consistently regardless of Do Not Track settings.
Job applicants. You may contact the hiring email address listed on our Careers page to inquire about or request deletion of application materials you have submitted.
Depending on your state of residence, you may have additional rights under applicable privacy laws, including the right to request access, correction, or deletion of your personal information. To exercise any of these rights, contact us using the information in Section 12.
10. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe we have collected information from a child under 13, please contact us and we will take appropriate steps to delete it. This section does not apply to information collected during the provision of transport services to minor patients, which is handled under our HIPAA Notice of Privacy Practices.
11. Third-Party Websites and Links
Our website may contain links to third-party websites or services, including job boards, training providers, and partner organizations. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice such as a prominent statement on our website. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Patriot Emergency Medical Services, LLC
Rockmart Headquarters 67 New Street Rockmart, GA 30153
Sugar Hill Base 613 Buford Hwy NE, Suite 100F Sugar Hill, GA 30518
Phone: (404) 902-2628 Email: service@patriot-ems.com
For questions specifically related to protected health information, please refer to our HIPAA Notice of Privacy Practices or contact our Privacy Officer using the information provided in that notice.
This Privacy Policy is intended to comply with applicable federal and Georgia state privacy requirements. It does not alter the protections afforded to Protected Health Information under HIPAA, which are set out in our HIPAA Notice of Privacy Practices.